FAQ

1. How can I view and edit my "Wish List" items?

We have made this option available to you when viewing your account Order Status page. Please log into your account and scroll to the bottom of the page to see this option.

2. How do I change the email address for my account?

Log in to your account as you normally would, and click ORDER STATUS / Account. Then, look under the box labeled, My Account, and click the link, View or change my account information. Change the email address in the form, and click "Continue." Remember that when you login from now on, you must use that new email address, not your old one. (The password does not change.)

3. How do I set the password to one I can remember?

If you have reset your password, the one emailed to you is probably difficult to remember. Follow these instructions to get to the page to change your password (or just click here): First, click on "ORDER STATUS / Account": Then sign in. Then look for "Change my account password": Then complete the form, and your new password is set.

4. I received my order today of a Taurus 24/7 pro compact 45acp. The description says Heine straight eight and the sights on my gun are normal 3 dot. What’s up?

Unfortunately, Taurus' flip-flopping on sights is consistent with the posts viewed on TaurusArmed.net. One person gets Heine's another gets Novaks, and so on.

5. Can you ship my firearm direct to me at my home or office?

No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder. The only exceptions are some black powder firearms, and then only to approved states.

6. Do you guys accept gun trades?

Generally speaking, we do not accept trades. However, before we can completely rule anything out, we would love to speak with you and see if it's something we could use in the store.

7. How can I earn the advertised "Cash Discount Price"?

The advertised "cash discount price" is earned simply by paying for your order with cash, check, money order, or other secured form of check payment. Although we do not recommend sending cash via mail, we do have local customers who buy online and bring cash when picking up their order. Unsecure payments by mail, such as personal or company checks, will delay shipping 5 business days to allow the funds to clear our digital check processing system. Orders paid by money order, or bank check, are immediately approved and updated to "processing" for ASAP shipping.

8. How do I arrange to have a local FFL handle my transfer?

We can add your preferred local FFL to our list by simply having them fax us a copy of their FFL to (732) 905-6443. Please communicate with your chosen FFL prior to completing your purchase with us. You will want to ask for their approval of the transfer as well as their transfer fee.

9. I just bought a gun from you guys and now the advertised price is less than what I paid. What's up?

Our website updates every 15 minutes, 24/7, with our current inventory and the most up to date pricing. We do not price our guns manually based on our cost in each, rather we use a live download from manufacturers and distributors to set our price based on our current replacement cost. As our cost changes, the corresponding website price of each make/model will change up/down accordingly. Although our profit margin remains unchanged, our advertised prices will change frequently, sometimes several times per day.

10. I used my debit card to purchase online, why did I not get the "cash discount"?

Most debit cards are also credit cards. As we do not have the option to accept debit cards and associated personal PIN numbers, your debit/credit card can only be run as a credit on ShoreShotGuns.com Giving our your debit card personal PIN on even the most secure websites is never a good idea.

11. My new gun looks used, like it has been fired, what's up?

All new firearms are test fired at the factory. Would you feel safe if it wasn't? They sure wouldn't nor would we. The manufacturers have a responsibility to the consumer ensuring the product is safe and functional after production. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as "new" are in fact new in the box as received from the manufacturer or distributor and include new manufacturers warranty. Any used, factory recertified, certified pre-owned, show guns, or guns in any other condition than new in the box will be clearly marked as such on the website.

12. My Password is not Working. How Do I Reset It?

Email us and we can reset it for you with a temporary password that you can immediately change or use the "Forgot my password" link on the login page. Follow the instructions in the email that will be sent to you to reset it.

13. There is a problem with one of my items, what is your return policy?

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return. 1. Firearms - it is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer. If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available. If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration. 2. Accessories - ALL defective accessories must be returned to ShoreShotGuns.com in NJ for refund or replacement. Please contact us and we will immediately arrange for UPS to pick up the defective items and return to us at our expense. Some accessories are shipped factory direct. If you take it upon yourself to return items to the factory, it is very possible that we will not receive credit for those items and therefore will not be able to issue you credit/replacement.

14. What is an FFL ?

An "FFL" is a Federal Firearm License. There are currently over 58,000 FFL holders nationwide. FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores. However, there are also many individuals that hold an FFL. All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm (via ATF form 4473 and associated background check) to the individual.

15. What is the average FFL transfer fee ?

Although the transfer fee varies widely among the +58,000 FFL holders nationwide, the average fee tends to be around $25 to $35. For their exact transfer fee, please contact your chosen FFL directly.

16. Why are the firearms shipped "within 3 to 7 business days" of completing my order ?

Our firearms are located throughout our warehouses by make and model. We normally process and ship handguns more quickly than long guns due to their proximity to our shipping department and ease of handling. We also keep all firearms with highest sales volume closest to the shipping department to expedite processing and shipping. We commit to ship all firearms within 7 business days of completing your order. However, our goal is always to ship ASAP.

17. Why can't I use the GE Money financing option on some firearms ?

GE Money does not allow financing on "black rifles" or assault rifles including: AR, AK, .50 cal, and other firearms considering non "sport" or non hunting firearms.

18. Why has my credit card been charged multiple times for only one order ?

All orders paid via credit card are processed immediately by a secure third party when you hit "confirm". Our credit card processing has the highest level of security options available. Our third party processor checks: complete credit card number, expiration date, CVV (3 or 4 digit security code), and the registered credit card billing address. If any of these items are incorrect, your order will not process and you will not receive an order confirmation email. However, by attempting to enter the incorrect information multiple times, your credit card company will put a hold on those funds against your available credit limit. If you attempt to enter the incorrect info five times, your credit card company will place a hold for each of those attempts. The funds are eventually released within 72 hours and without incurring any fees by your credit card company. This is a fraud protection measure of your credit card company and has nothing to do with ShoreShotGuns.com We are not holding your funds and do not have the ability to release them for you. We suggest you contact your credit card company directly to clear up these issues.

19. Why is my credit charged card when I placed my order, but my order still has not been shipped ?

All orders paid via credit card are processed immediately by a secure third party when you hit "confirm". Our credit card processing has the highest level of security options available. Our third party processor checks: complete credit card number, expiration date, CVV (3 or 4 digit security code), and the registered credit card billing address. If any of these items are incorrect, your order will not process and you will not receive an order confirmation email. We must confirm your credit card information is correct before we can proceed to process your order, which is why your card is charged when you hit "confirm"

20. Will you buy my used gun ?

We are interested in all guns. Please call the retail store for information. (732) 905-6888

21. I Completed the Password Reset Form and I am not Getting an Email. What Should I Do?

This is normally due to your email provider not allowing emails from us to reach your inbox. We recommend adding sales@shoreshotguns.com to your address book. Then resetting your password again. Also, please verify that you are checking the email account that you used to sign up for your account with us.